Frequently Asked Questions

Two Floors. Two Worlds. One Night.
For one night of the year, the veil between worlds is broken, allowing mortals to enter the realm of the fae. A realm split between faeries and demons, the Light and the Dark, with denizens both good and evil throughout. Brave mortals are bid to don a mask and dress in their most elegant or outlandish vestments so as to hide their earthly identity; that they may walk undetected amongst the creatures of the fae.

Transfer of Tickets: Tickets may be sold to another Attendee, provided they are above the age of 19 years old, by using our Secure Ticket Transfer System. A transfer fee may apply.

To transfer/sell your tickets to another guest
First, go to our Secure Ticket Transfer System. Then enter the email address you used to purchase the tickets and your order number. You will then enter the recipient's name and email. The recipient will receive an email to pay for the tickets online and that amount will be refunded to your credit card, less any applicable fees.

Once the transfer is complete, your tickets will be voided and must be discarded. They are no longer valid for entry.

Due to the Canada Post strike, all tickets are now electronic. Physical tickets will not be mailed until normal postal operations resume.

Tickets on the same order can only be transferred/sold with the other tickets from that order. There is no way to separate tickets on the same order, and the entire order must be transferred at once.

Beware of scammers attempting to sell fake tickets or offering for-cash trades outside our secure transfer system. All ticket sales and transfers between guests must be done through our Secure Ticket Transfer System.

General Admission ticket doors will open at 8:00 p.m. The VIP Immersive Dining  Experience is at 6:30 p.m. We ask that all VIP attendees arrive at 6:00 p.m. to ensure you are checked in and seated for the dinner start time at 6:30 p.m.

Due to the Canada Post strike, physical tickets are no longer required for entry.
The original ticket purchaser will receive the digital tickets the purchased via email. You must present a digital ticket and valid photo ID at the door for entry.

If you would like your tickets resent, use this link at any time:
https://checkout.velvetedge.ca/carnival-noir-2025

Please note: your email confirmation alone is not valid for entry. You must have your official digital ticket with a scannable QR code.

Tickets may only be sold or transferred using our Secure Ticket Transfer System. Tickets exchanged outside the system may be voided, and entry will be denied.

Beware of scammers attempting to sell fake tickets or offering for-cash trades outside our secure transfer system. All ticket sales and transfers between guests must be done through our Secure Ticket Transfer System.

Due to the Canada Post strike, physical tickets are no longer required for entry.
All guests will receive digital tickets via email. You must present your digital ticket and valid photo ID at the door for entry.

If you have misplaced your digital ticket, you can easily have it resent using this link: https://checkout.velvetedge.ca/carnival-noir-2025

Carnival Noir is an immersive 'living theatre' masquerade with a theme that changes year-to-year. The event hosts world-class aerialists, fire performers, MCs, acrobats, burlesque performers, jugglers, actors, musicians, and themed characters to bring each year to life.

Yes. This is an adult event with mature content, and we offer alcohol at our many bars. You must be at least 19 years old, and you must present a valid government-issued ID for entry.

This is an elegant masquerade party with a dark fantasy twist. Be the envy of the evening and dress in your most glamorous outfit, or play into the year's theme with fantasy aspects to accent your attire. How you interpret that is up to you, but formal attire is required, as is donning a mask (we'll have some available for sale at the party if you forget). This is NOT a costume or Halloween party, so leave your superhero outfit in the closet. 

View our Attire Page for more details.

Yes! We'll have coat racks available for you to store your coats and bags during the event. Please note that this is a non-ticketed system - there won't be attendants or claim tickets. We recommend not leaving valuables in your coat pockets, as items are stored at your own risk. The coat area will be in a designated space for your convenience.

A few, and we're glad you asked!

- No outside food, drinks, or alcohol
- Illegal substances or drug-related items are not allowed
- Glass containers or metal cans are prohibited
- Please refrain from bringing blankets, chairs, or banners
- Any kind of fireworks, explosives, or lasers are banned, as well as flashlights
- Fire extinguishers are not permitted
- Leave professional camera gear at home (cameras with detachable lenses, SLR cameras, and tripods)
- Audio recording devices are not allowed
- Items like spray paint, stickers, flyers, or posters are restricted
- Markers, including Sharpies, are not allowed
- Only service animals are permitted—other pets should stay at home
- Water toys like squirt guns, soap bubbles, and any noise-making items such as horns or whistles are not allowed
- Items like beach balls, frisbees, skateboards, or skates are not allowed inside
- Attire associated with gangs is prohibited
- Large bags, including oversized purses and backpacks, are not permitted
- Management reserves the right to deny entry of any other items deemed unsuitable

Yes, if you require any assistance, just let one of the security staff know and they will have our on-site medical staff assist you quickly.

A parking map is available here: https://mapfling.com/qaqezfi

VIP is the Ultimate way to experience Carnival Noir. It starts you with a 60-minute immersive gourmet dining experience catered by Nico Taverna in one of 5 different haunted dining rooms. After your meal, your early access to the Golden Hall (ground-level bar) and Faerie Fountain (adjoining lounge) will begin, and after you will join the main event at 8 pm.

We can only accommodate vegan, vegetarian, pescatarian, and dairy-free restrictions. All dishes are gluten-free by default.

Menu: Fresh Bread, Charcuterie, Pollo Valdostana Chicken breast with prosciutto cotto and provolone cheese, Eggplant Parmesan, Mashed Potatoes, and Dessert. Alcohol is served but not included in the price presented.

Scarehouse Windsor is a world-class haunted house attraction (the largest in SE Ontario) and event space located at 1441 McDougall Ave, Windsor, ON, Canada. Carnival Noir is hosted at Scarehouse Windsor as a venue, but does not have anything to do with the haunted attraction part.

Carnival Noir is a mix of dark, elegant masquerade and immersive living theatre. Expect to see world-class aerialists, fire performers, acrobats, burlesque, shibari, musical performances, and themed characters. The event takes place over two floors and multiple areas all at the same time in a "choose your own adventure" style. No two attendees will have the same experience.

No. This is a lavish and over-the-top masquerade experience that happens to take place in a large haunted attraction. There are no jump-scares, monsters, or frights at this event, but prepare to be dazzled and wowed by the immersive characters, performances, and over-arching story of the night.

We encourage event participants to take photos and video for their own personal use on their photos or small cameras. You are encouraged to post these to social media and any other personal outlets you'd like. There is, however, no commercial/professional photography. Carnival Noir will have our photographers and videographers capturing moments during the event, and as such, any outside commercial/professional photography/filming (including SLR and DSLR cameras and other equipment) and/or filming is strictly prohibited. Use of Carnival Noir photos for commercial purposes is also strictly prohibited.

Per our Terms of Service:

Refunds & Exchanges: All ticket sales are final. There will be no refunds or exchanges, except as provided in Clause 8.

Beware of scammers attempting to sell fake tickets or offering for-cash trades outside our secure transfer system. All ticket sales and transfers between guests must be done through our Secure Ticket Transfer System.